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This case study details the implementation of AI-driven chatbots for a tech company’s customer support. The goal was to improve response times and customer satisfaction.
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The project involved selecting an AI platform, training the chatbot with historical data, and integrating it with existing support systems. Continuous monitoring and updates were essential for maintaining performance.
"Our customer satisfaction scores have improved dramatically since the implementation of AI support."
Response times decreased by 50%, and customer satisfaction ratings increased by 25% within three months.
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